Support

Get help with FariVideo accounts, product questions, privacy requests, and technical issues.

Support topics

Product help: Questions about effects, video generation, credits, uploads, or app behavior.

Account and privacy: Access requests, account deletion, data concerns, login issues, or security questions.

Response time: We aim to respond to support requests within two business days.

Email support

For user support, contact support@medrixai.com. Please include the email address on your account, device model, browser or app version, and a short description of the issue.

For privacy or data protection requests, contact support@medrixai.com with "Privacy Request" in the subject line.

Registered office

Rm 903D, 9/F, CAMERON COML CTR, 458-468 HENNESSY RD, Causeway Bay, Hong Kong

Before contacting support

Try refreshing the page or restarting your browser, and make sure your photo meets the effect's requirements (visible face, good lighting).

If the issue involves a generated video, include the effect name and the approximate time you created it. Do not send sensitive content unless it is necessary for support.

Security concerns

If you believe you found a security issue or your account may be compromised, email support@medrixai.com with "Security" in the subject line.